Who should attend:

• Owners
• Senior Leadership Teams
• HR Managers
• General Managers
• Crew Leaders

• Implement effective recruitment and hiring practices.
• Develop and implement company HR policies.
• Implement education and training programs.
• Ensure compliance with labour laws.
• Develop and implement programs to retain your employees.
• Develop a safety program.
• Develop and implement job descriptions.
• Manage employee discipline and termination.

Takeaway question:

• What do we do well as a company in this area?
• What areas are we not doing well in?
• What must we implement in the next 30, 60, and 90 days to improve our HR and safety programs?
• How does spending time and resources on these areas improve the current business?

Templates:

• New employee onboarding template.
• HR handbook.
• Job description templates.

Other reference material:

• Stay tuned.

Who should attend:

• Owners
• Senior Leadership Teams
• HR Managers
• General Managers
• Crew Leaders

• Implement effective recruitment and hiring practices.
• Implement effective sales and marketing practices.
• Implement an effective winter compensation package for staff.
• Implement education and training programs.
• Slip and fall readiness.
• Develop a winter safety program.
• Winter fleet management and setup.
• Onboarding snow clients.

Take away question:

• What do we do well as a company in this area?
• What areas are we not doing well in?
• What must we implement in the next 30, 60, and 90 days to improve our winter program?
• How does spending time and resources on these areas improve the current business?

Templates:

• Slip and fall checklist.
• Preseason site inspection checklist.
• Client onboarding checklist.
• Fall training rodeo template.

Other reference material:

• Stay tuned.

Who should attend:

• Owners
• Senior Leadership Teams

Canadian Digital Adoption Program (CDAP) 

• Identify strengths, weaknesses, opportunities and threats as they impact the company.
• Develop and implement a corporate strategic plan.
• Develop and implement a sales and marketing plan.
• Develop and implement a financial plan.
• Develop and implement a human resource and organizational structure plan.
• Evaluate and make changes to your cooperate structure.
• Develop succession, operations and monitoring plans.
• Effectively manage the flow of information.
• Implement effective use of technology.

Takeaway question:

• Complete the SWOT analysis.
• What must we implement in the next 30, 60, and 90 days to improve?

Templates:

• SWOT analysis template.

Other reference material:

• Traction by Geno Wickman.

Who should attend:

• Owners
• Senior Leadership Teams
• Sales Team Managers
• Social Media or Marketing Team

• Develop and implement advertising and promotion programs.
• Develop and implement practices to enhance your company’s image.
• Develop, implement and monitor public relation strategy.
• Manage your company’s sales process.
• Develop and implement pricing policies.
• Understand and implement good estimating practices.
• Develop customer service standards.

Takeaway question:

• What do we do well as a company in this area?
• What areas are we not doing well in?
• What must we implement in the next 30, 60, and 90 days to improve our sales and marketing programs?
• How does spending time and resources on these areas improve the current business?

Templates:

• Stay tuned.

Other reference material:

• Stay tuned.

• Owner
• Senior Leadership Teams
• Crew Leaders

• Understand the fundamental theories and principles of leadership and motivation.
• Understand management styles.
• Create a corporate mission and vision within your company.
• Set clear and realistic goals.
• Communicate effectively with your staff.
• Develop a company culture.
• How to run effective meetings.
• How to build high-performance teams.
• Practice effective decision making.

Templates:

• Maslow’s hierarchy of needs theory
• Conflict management styles
• Effective meeting agenda

• Owner
• Senior Leadership Teams

• Understand risk and risk management.
• Understand the insurance needs of your business.
• Maintain appropriate security measures within your company.
• Understand the Lien Act.
• Make decisions on cooperate/ownership structures.
• Develop and understand landscape contracts.
• Implement worker and public safety measures.

Templates:

• The Wheel of Misfortune
• Risk management checklist

• Owner
• Senior Leadership Teams
• Bookkeeper

• Understand the basis of income statements and balance sheets
• Understanding key financial ratios
• Evaluate your company’s current financial performance
• Compare your company’s financial performance to industry benchmarks
• Make management decisions based on your financial statements
• Develop a budget for your company
• Understand the concept of a business cycle
• Understand job costing and break-even analysis
• Manage working capital within your business
• Understanding inventory management
• Making cash flow projections
• Understanding when to lease, purchase or rent equipment

Templates:

• Sample income statements, balance sheet
• Ratios to track in your business
• Budget template
• Cashflow spreadsheet

• Owner
• Senior Leadership Teams

• Update from Snow and Ice Sector Group
• What you need in your snow business to protect yourself from a slip and fall claim
• Things every contractor needs to know about working with their insurance broker and also about their policy
• What is the SIR group and how does it differ from a typical insurance program in the market
• Open forum questions